Guides
Best Practices
Optimize your TicketMesh setup with proven strategies and recommendations for maximum efficiency.
These best practices are based on real-world usage patterns and feedback from thousands of Discord servers using TicketMesh.
Initial Configuration
Essential setup recommendations
Use Setup Wizard
Always start with /setup-wizard for proper configuration
Create Dedicated Category
Set up a separate category for tickets to keep them organized
Configure Support Roles
Define clear support staff roles with appropriate permissions
Enable Transcripts
Set up transcript channel for conversation logging
Ticket Categories
Organize support requests effectively
Recommended Categories:
- • General Support - Basic questions and help
- • Bug Reports - Technical issues and bugs
- • Appeals - Moderation action appeals
- • Billing - Payment and subscription issues
- • Partnerships - Business inquiries
Keep categories focused and specific. Too many options can confuse users.
Language Configuration
TicketMesh supports 10+ languages for international communities
🇺🇸
English
🇪🇸
Spanish
🇫🇷
French
🇩🇪
German
🇮🇹
Italian
🇵🇹
Portuguese
🇷🇺
Russian
🇨🇳
Chinese
🇯🇵
Japanese
🇰🇷
Korean
Use /language set <language> to configure your server's language. This affects all bot messages, commands, and interface elements.
Language Commands:
/language set en
/language current
/language list
Implementation Checklist
Initial Setup
- ☐ Run setup wizard
- ☐ Configure support roles
- ☐ Set up ticket categories
- ☐ Enable transcripts
- ☐ Test ticket creation
Optimization
- ☐ Configure automation rules
- ☐ Set up analytics monitoring
- ☐ Train support staff
- ☐ Create response templates
- ☐ Schedule regular reviews