Admin Commands
Admin Commands
Powerful administrative tools for managing support staff roles and debugging system issues.
Administrator Permission Required: These commands require full Administrator permissions and should be used carefully.
/support-roles
Manage support staff roles
Configure which roles have access to manage tickets and provide support to users.
Administrator OnlyRole Management
/debug
System debugging and testing
Troubleshoot issues, check configuration, and test system functionality.
Administrator OnlyDiagnostic Tool
/support-roles
Manage support staff roles for the ticket system
Subcommands
/support-roles listDisplay all currently configured support staff roles with their permissions and member counts.
Shows role names, member counts, and permissions
/support-roles addRequired: roleAdd a role to the support staff list. Members with this role will be able to manage tickets and access support commands.
Grants access to ticket management
Enables support staff commands
/support-roles removeRequired: roleRemove a role from the support staff list. Members will lose access to ticket management features.
Immediately revokes support permissions
Support Staff Permissions
Granted Abilities
- View and manage all tickets
- Access ticket statistics
- Use user info commands
- Close and manage tickets
Restrictions
- Cannot modify bot configuration
- Cannot add/remove support roles
- Cannot access debug commands
- Cannot change language settings
Support roles work in addition to Discord's built-in permissions. Users with "Manage Channels" or "Manage Messages" permissions also have support staff access.
Best Practices
Support Role Management
- • Create dedicated support roles rather than using @everyone
- • Regularly review and update support staff roles
- • Use descriptive role names (e.g., "Support Team", "Moderators")
- • Test role permissions after making changes
Debug and Maintenance
- • Run debug config regularly to check system health
- • Test transcript generation periodically
- • Monitor bot permissions in configured channels
- • Keep configuration documentation updated