Support Staff Commands
Powerful tools for support staff to manage tickets, gather user information, and analyze system performance.
Comprehensive ticket analytics with overview, detailed stats, export capabilities, and user-specific data.
Right-click on any user to view detailed information including join dates, roles, and ticket history.
Right-click on any message to view detailed information including timestamps, edits, and metadata.
Subcommands
/stats overviewDisplay general ticket statistics including total tickets, open/closed counts, and basic metrics.
/stats detailedView comprehensive statistics with breakdowns by category, time periods, and staff performance.
/stats exportExport detailed statistics to a JSON file for external analysis or record keeping.
/stats userRequired: userView statistics for a specific user including their ticket history and interaction patterns.
Statistics Categories
Ticket Metrics
- • Total tickets created and closed
- • Average resolution time
- • Tickets by category and priority
- • Peak activity periods
Performance Data
- • Staff response times
- • User satisfaction ratings
- • System uptime and reliability
- • Trend analysis over time
Statistics Usage
- • Review stats regularly to identify trends
- • Use detailed stats for performance analysis
- • Export data for external reporting
- • Monitor individual user patterns
Information Commands
- • Use context menus for quick information access
- • Respect user privacy and data protection
- • Document important findings appropriately
- • Share information only with authorized staff