Support
Contact Support
Get help from our support team. We're here to assist you with any questions or issues.
Response Time
24-48 hours
Average response time for support requests
Support Team
24/7
Community support available around the clock
Resolution Rate
98%
Issues resolved within first response
Discord Community Support
Get help from our community and support team
Join Our Discord Server
Connect with other users and get real-time support from our community.
Support Channels
Use dedicated support channels for different types of issues and questions.
Community Help
Get assistance from experienced users and share your knowledge with others.
Recommended: Discord support is the fastest way to get help. Our community is active and helpful, and you'll often get responses within minutes.
Before You Contact Support
Try these steps first to resolve common issues quickly
Quick Checks
- • Verify bot permissions in your server
- • Check if the bot is online and responsive
- • Try the
/helpcommand - • Review your server configuration
- • Check our FAQ for common solutions
Self-Service Options
- • Use
/debug configto check setup - • Review our troubleshooting guides
- • Check the documentation for your specific issue
- • Search our Discord server for similar problems
- • Try recreating the issue in a test environment
Support Hours & Availability
Official Support Team
Business Hours: Monday - Friday, 9 AM - 6 PM EST
Response Time: 24-48 hours during business days
Community Support
Availability: 24/7 via Discord server
Response Time: Usually within minutes to hours
Pro Tip: For fastest support, try our Discord community first. Many issues are resolved quickly by experienced community members.