Features
Ticket System
Learn about TicketMesh's core ticket management features and how to use them effectively.
Button-Based Creation
Simple ticket creation system
Users can create tickets through interactive buttons with 4 predefined types: Support, Report, Appeal, and Billing.
Support Staff Management
Role-based access control
Configure support staff roles and manage permissions for ticket access and management.
Transcripts
Complete conversation logs
Automatically save ticket conversations as HTML transcripts for future reference.
Ticket Creation Methods
Multiple ways for users to create support tickets
Button Panels
Interactive buttons in channels that users can click to create tickets. Four predefined types are available: Support, Report, Appeal, and Billing.
Current Implementation: Only button-based ticket creation is currently available. Modal forms and slash command creation are planned for future updates.
Pro Tip: Use ticket categories to organize different types of support requests and route them to the appropriate staff members automatically.