Ticket Categories
Learn about the predefined ticket categories available in TicketMesh and how they help organize support requests.
What are Ticket Categories?
Categories are predefined ticket types that help users choose the right support channel and help staff prioritize and route tickets effectively.
Categories provide users with clear options when creating tickets, reducing confusion and ensuring they get the right help.
Benefits for Users:
- Clear ticket type selection
- Faster response times
- Better support experience
- Reduced back-and-forth
Categories help support staff quickly understand ticket context and route them to the appropriate team members.
Benefits for Staff:
- Organized ticket management
- Priority-based routing
- Specialized team assignment
- Better analytics and reporting
Name
Clear, descriptive category name that users will see
Emoji
Visual identifier to make categories easily recognizable
Description
Helpful text explaining when to use this category
Settings
Custom configuration like priority, auto-assignment, etc.
User Clicks Ticket Button
User wants to create a support ticket
Category Selection
User chooses from available categories
Ticket Creation
Ticket is created with category-specific settings
Ready to Set Up Categories?
Start organizing your support system with well-designed categories and explore related features: