Features
Support Roles
Manage support staff permissions and access levels to ensure efficient ticket handling and proper security.
Support roles determine who can view, respond to, and manage tickets in your server. Configure these carefully to maintain security while enabling efficient support.
Role Types & Hierarchy
TicketMesh supports different levels of support staff with varying permissions and access rights.
Administrator Roles
Full system access and configuration
Administrator roles have complete access to all tickets and system configuration options.
Permissions Include:
- View all tickets across the server
- Close and manage any ticket
- Configure system settings
- Manage support roles
- Access all statistics and reports
Support Staff Roles
Standard support team members
Support staff can handle tickets and assist users but have limited configuration access.
Permissions Include:
- View and respond to tickets
- Close tickets they're assigned to
- Use support commands
- View basic statistics
- Limited configuration access
Permission Hierarchy
Understanding how role permissions work together
Server Administrator
Discord server admin permissions
TicketMesh Administrator
Configured admin roles
Support Staff
Configured support roles
Regular Users
Standard server members
Ready to Configure Support Roles?
Now that you understand support roles, set up your team and explore related features: