Ticket Transcripts
Automatically save and archive complete ticket conversations for compliance, analysis, and future reference.
What are Transcripts?
Transcripts are comprehensive records of ticket conversations that are automatically generated when tickets are closed, preserving the complete interaction history.
Every ticket conversation is automatically saved when closed, ensuring no information is lost.
What's Captured:
- All messages and replies
- File attachments and links
- Embed content and formatting
- Reactions and interactions
- Timestamps and participant info
Maintain detailed records for compliance, auditing, and quality assurance purposes.
Benefits:
- Regulatory compliance
- Quality assurance reviews
- Dispute resolution evidence
- Training material creation
- Performance analytics
Ticket Closure Triggered
Support staff or user closes the ticket
Message Collection
System fetches all messages from ticket channel
Data Processing
Messages formatted and metadata extracted
Transcript Generation
TXT format created with complete conversation
Archive Delivery
Transcript sent to designated channel with summary
Ticket Metadata
Ticket number, creation date, closure date, and participant count
Server Information
Server name, channel name, category, and timezone information
Message Content
Complete message text with cleaned formatting and mentions
User Information
Usernames, display names, and bot identification
Timestamps
Precise timestamps for every message with timezone support
Attachments
File names, sizes, and clickable links to attachments
Ready to Set Up Transcripts?
Start preserving your ticket conversations with automatic transcripts and explore related features: