Ticket Statistics
Comprehensive analytics and reporting system to track ticket performance, user activity, and support team efficiency.
Statistics System Overview
TicketMesh provides comprehensive statistics tracking to help you understand your support system's performance and identify areas for improvement.
Monitor essential metrics that matter most to your support operation.
Key Metrics:
- Total and open ticket counts
- Average resolution time
- Resolution rate percentage
- Daily closure statistics
- Trend analysis and comparisons
Analyze user activity patterns and support staff performance.
User Insights:
- Top ticket creators and users
- Support staff performance
- Individual user statistics
- Activity scores and ratings
- Assignment and closure rates
Overview Stats
Quick snapshot of current ticket system status and trends
Detailed Analytics
Comprehensive statistics with charts and detailed breakdowns
User Statistics
Individual user performance and activity metrics
Real-time Stats
Live statistics with current status and immediate insights
Data Export
Export statistics to JSON for external analysis and reporting
Time Analysis
Busy hours, peak days, and temporal activity patterns
Support Staff
ManageChannels permission required
Administrators
Administrator permission required
Ready to Analyze Your Support Performance?
Start leveraging powerful statistics to optimize your support operations and explore related features: